Help & troubleshooting
We’ll walk you through common Wi‑Fi fixes, router setup, and performance checks tailored to your address and equipment.
Support
We’re here to help
Need help with your connection, billing or hardware? Our Gippsland-based support team is ready to assist. You can also access plan information and key service documents below.
Billing & account help
Questions about invoices, plan changes or moving house? We’ll guide you through the next steps quickly.
Critical Info Summaries
We’re preparing CIS documents for each plan. Contact our team for the latest information or request a copy directly.