How it works
Fibre runs to a neighbourhood node, and the final connection uses the copper telephone line into your property.
Technology type
FTTN (Fibre to the Node) explained
FTTN delivers fibre to a street cabinet (the node), then uses existing copper lines to reach your home. Performance can vary depending on line length and condition, which makes in-home setup and Wi‑Fi optimisation especially important.
Typical performance
Speeds drop the longer you are from the node. Households closer to the node see faster speeds, while longer copper runs can reduce performance and increase latency.
Best suited for
Homes that are close to the node and don’t require the very highest upload speeds.
What affects speed and latency
- Distance from your home to the node.
- Condition of copper cabling in the street and within your property.
- Interference from older wiring or unused phone sockets.
- Wi‑Fi performance and device capability inside the home.
Common troubleshooting tips
- Remove or isolate old phone wiring if it causes noise or drop-outs.
- Use a single, high-quality modem/router approved for FTTN.
- Test with Ethernet to rule out Wi‑Fi issues.
- Contact support if you hear crackling on a phone line or lose sync.